Our technical support is available via email at support@pharmainminute.com or by phone at +31(0)6-14816334 during office hours (09:00-17:00 CET). For emergencies outside office hours, we use an on-call system with a response time of <30 minutes.

All technical manuals, safety data sheets, and GMP protocols are available in our secure customer portal. You will receive access after purchasing the system. For direct questions about nuclear safety, you can also email safety@pharmainminute.com.

Yes, authorized hospital staff can use our secure Signal group for direct communication about daily operations. Access requests are processed through your head pharmacist. Response time within the group is typically <15 minutes on weekdays.

Training sessions are scheduled on-site after installation. Contact our training team at training@pharmainminute.com to coordinate a schedule. We also offer annual refresher courses and advanced modules for new isotope procedures.

Malfunction reports should be registered immediately via the built-in diagnostic panel, after which a ticket is automatically created. Our service engineers are alerted. For critical malfunctions affecting patient safety, call +31(0)6-14816334 directly (available 24/7).